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Collectible Treasures Antique and Collectibles Frequently Asked Questions And UpDates
 Questions asked of Collectible Treasures Antique and Collectibles.
Question: Where is Collectible Treasures Antique and Collectibles location?
Answer: Collectible Treasures Antique and Collectibles is located in our
home in the beautiful State of Tennessee, in a small town called Oliver Springs.
Located within a 25 minute Drive from Knoxville, TN.
Question: I see on your website your mailing address, as well as your email
address. Why do you not have a phone number listed where you can be
contacted?
Answer: We are an online catalog shopping service and do not have a
physical business store front for the sale of our items. We do not list our
phone number because we have no business phone, only our personal phone
line is available at this time to us, and we use this line many hours during the
day for updates to our website, to check our numerous emails, and tend to our
online business. We provide our email address, which we check daily, for
contacts from our websites. We are considering the addition of another
phone line in the future, or some web related contact for those who feel that
they need to speak personally with us. We are also considering adding a online
contact on our website.
Question: How do I know that my order, should I place one from your
website will be safe and delivered to me after I pay for my purchase?
Answer: You may rest assured that Collectible Treasures Antique and
Collectibles is a safe and reliable source to order from. If paying for
an item thru PayPal's Secure Online Payment Service, using your Credit
Card, rest assured that any information you use at the time of placing
your order, other than your true name, physical address where you wish
to have your item delivered, including Post Office Box, or Street
Number and Name, State and Zip Code is only sent to us with the email
verifying a payment made to our account. We do not receive from
PayPal any information relating to your credit card. We request
that you give us your email address in case we need to contact you for
any reason concerning your order. Email is our main avenue of
contacting you. Your email address is not given out to any other
person nor is your name and address.
Paying by Credit Card Must Be Made at PayPal's Secure Online Service
at: https://www.paypal.com
For PayPal Payment Instructions Click Here
You may also purchase by U.S. Postal Mail, without notifying us, but
"NOTE", that we have had many customers that have ordered this way,
and once we received their order, had to send their request and payment
back to them, because we had already "SOLD" the item and it was no
longer available for sale. It is much more convenient for the customer,
if they will order thru the online catalog or simply email us their request
before mailing out a payment or paying thru PayPal, so that if that item
is no longer available, we can get right back with them and let them know.
We have had many customer's ordering from our "ITEMS WE HAVE
SOLD" category of our online catalog, and these items are no longer
available for sale, the listing is left in our catalog as "SOLD" for reference
and researching purposes ONLY.
Please Do NOT ORDER Any ITEM From the Catalog's
"ITEMS WE HAVE SOLD" category..**
Update: We took our Items We Have Sold OUT of the ONLINE Catalog to
avoid having orders come in for these items we no longer have available.
We have the items listed with the photographs within our website pages for
research purposes, should you care to view them. The link will be on the
left of these pages.
We do our best to satisfy our customers, and to give the best customer service
possible. We ship as quickly as we can upon receipt of payment of an order.
You will always receive your order from us, and should you order an item
which is no longer available, your payment is returned to you, immediately
upon our receipt of it. We are not out to mislead or take from anyone.
We are honest, and extremely sincere in dealing with our visitors and
customers. We want to find a loving home for the treasures we have to
offer for sale in our online catalog.
Question: Why do you not offer a refund or exchange?
Answer: We have gone to great lengths and taken massive amount of
time to include a picture or every item we have for sale at Collectible
Treasures Antique and Collectibles online catalog.
**WITH THE EXCEPTION OF OUR COIN'S CATAGORY** We give
detailed even lengthy descriptions of each item, and our email address is
readily available for any questions you may have concerning any item
before purchasing. All our items at Collectible Treasures Antique and
Collectibles are used, some are one of a kind items, some even rare, and
we do not have multiple items to do an exchange. We ONLY Refund for
items that are not as described, which we are contacted immediately
upon receipt of the item that it is not wanted, and returned to us Postage
Paid, and Insured within 3 business days of its arrival to you. Refund of
any item is subject to our inspection upon its return to us, and must be in
the same like condition as it was when we first mailed it out to you, and
in its original shipping material. **THERE IS NO REFUND OR
EXCHANGES ON ANY OF THE COINS WE OFFER***
Upon approval of the returned item, refund minus the shipping and
insurance fees will be sent to you by U.S. Postal Mail, minus a Refund
Fee to cover additional expenses to us, especially if payment was thru
PayPal, as PayPal charges us a fee to receive payments, therefore we
have a refund fee of $3.00 to cover the extra handling and expense of
refunding any items purchase price. If Payment was made thru PayPal
we refund thru a PayPal payment sent to your email address as specified,
if Payment is was in the form of a money order we make refund to you
in the form of a money order, or check, whichever we decide upon.
We prefer to be paid by cashier check, or money orders, or PayPal.
PayPal being the fastest of the payment methods in getting your
item ordered shipped out to you. It makes the Transaction go smoother
and faster for both of us, but personal checks are ok. This takes more
time as we must wait for the check to clear our bank before we ship the
item to you. There is a fee of $ 25.00 if the check bounces or does not
clear our bank for any reason. We cannot bear this fee ourselves.
We do not refund shipping fees, nor insurance fees, and all items must be
insured upon being sent back to us. Any item that has been paid for by
personal check is held till clearance of check by our bank, before we
ship to you. This usually requires 10 to 15 days before shipment of the
item, once we receive your personal check and order.
All items paid by U.S. money order, U.S. cashier check is mailed upon
verification of clearance, just as with a check clearance there is a waiting
period of 10 to 15 days for clearance thru our bank. Email contact is
made upon shipment of the item to let you know your item is on its
way to you.
**OR If Paying By PAYPAL***
ITEMS ORDERED AND PAID FOR THRU PAYPAL'S SECURE
ONLINE PAYMENT SERVICE IS USUALLY MAILED WITHIN
3 BUSINESS DAYS, AFTER WE RECEIVE VERIFICATION
FROM PAYPAL OF A PAYMENT MADE TO OUR ACCOUNT.
**Please Note** Any Coin purchase will be sold as is and there will be
no refund or exchange offered on the sale of any of the coins we may
eventually add to our online catalog.
Also please know that the many, many, things to attend to in maintaining
a website, which has now grown to close to 100 pages, plus an online
catalog which is separate, yet incorparated into the website, has now over
2600 pages, links has grown to as to date 24 pages, plus the changes of new
additions, internet provider, email address updates, processing our
sweepstakes, and continuing our monthly book reviews, all take a
tremendous amount of detailing and time, thus there will be new things
showing on our site, as we continue to grow, continue to update our site,
and continue to add monthly book reviews, informational pages, etc.
You may find we might have missed a link here or there, and a boo boo!
OH, MY! may show up as we get into indepth changes of our
designing. So if you run across a page not found, or a link that goes no
where, or any problem, just email me, our contact info is on every page,
so it will not be hard to email me. We love doing the work oursite has
entailed for us, and love what our site is about, and we hope it shows!
Question: Why if you are a online business do you have your pet on
your site?
Answer: We wanted to place our pet on our site. We thought it would
add a little fun for our web viewers, and most definately for us! We enjoy
our pets and love to share stories and photo's of them with others.
Instead of trying to place games, or surveys or such, to add to our site,
we thought our pets' pages would add a little fun and amusement for our
visitors.
Question: I viewed your guestbook and it seems you have no comments to
speak of, or guests that have viewed your site. Are you new to the web?
Answer: Our guestbook is new, and few have taken the time to sign it as
yet. Our website at Collectible Treasures Antique and Collectibles is
fairly new. We just obtained our own domain in Dec. of 2001.
**WE NOW ARE CELEBRATING OUR 5th YEAR WITH OUR NEW
DOMAIN AND CATALOG SITE** It takes time, as any webmaster
knows, to get a website online, with any amount of information, graphics,
and content to it. As we have intergrated our website with our online
catalog, we have had double the work in getting up and online.
We now have close to 100 pages within our website, and getting close to
3000 items in our online catalog. Whew.!
Question: I seen some items I liked and wanted to put in your lay a way. I
don't like the fact that you will not refund the money that is put down on a
item if the lay a way is not completed. So I didn't place an order from you.
Why don't you refund the money if the item is not paid out of lay a way?
Answer: This is our lay a way policy. Many other sites that I have viewed
with a lay away option available is quite similar. If an order is placed in lay a
way, that item is placed on hold till payment of lay a way is complete. If it is
held for months, and a purchase is not completed, then that is months that
our item is held that could have possibly been sold to someone other than
the person who put it in lay a way. If one places an order thru the lay a
way option, it is considered like an auction agreement, or sales contract
and is expected to be carried out to completion of the terms. Again
this is our policy, and one we feel is most fair, in our making available an
option where a item can be purchased that is desired for someone that
cannot make the full price of the item all at one time. We do this as a
service for our customers and as such expect the same consideration from
our customers to complete their lay a way agreement with us.
We spell out the terms plainly, therefore there is no misconception on
our part, and with the agreement none on our customers part. We both
know this before the order is placed on a lay a way agreement plan.
All questions concerning an item you wish to place in lay a way with us
can be answered by email before ordering the item to be placed in lay a
way. Any additional photographs that you may wish to see can be
either emailed to you or placed for your viewing on our website.
Measurements are given of the item in the description of it in our
online catalog as well as very detailed descriptions to the best of our
knowledge and ability to describe the item. Some items that are hard to
date, with no identifying markings, are hard to describe fully, but here
is where the pictures of the items can be very helpful. You see what
you are considering purchasing from us.
Question: How long will it be after I place an order before I receive my
item?
Answer: This depends on how you pay for the item. If paying by personal
check, then there is the time it takes for the check to clear my bank,
usually this takes anywhere from 10 to 15 business days before the bank lets
me know the check has cleared. Upon the checks clearance the item is sent
out, usually thesame day, but could be within 3 business days, if the bank
notifys the clearance of the check on a Friday. If paying by money order
or cashier check the item usually is shipped upon receipt of the payment,
but due to a fraudulent order with a traveler's check, that was good enough
even to fool our bank, and cost us a loss of over $1700.00, all payments
in whatever form other than thru PayPal will require clearance from our
bank before we ship the item out. You will receive a email notifying
you of the item's shipment the day it is shipped out by us to you. It is
very important that we have your correct email address for contacting
you concerning your order.
**UPDATE**
WE NOW MUST AWAIT CLEARANCE OF ALL PAYMENT
METHODS BEFORE WE SHIP AN ORDER OUT..
We Ship With The Lowest Method of Cost For Shipping. We let our
Postal Master Advise Us to the Best Shipping Method. We No Longer
Ship by 1st Priority Mail due to the high cost of the shipping fee's.
Should you desire Overnight Shipment or 1st Priority Please Email for
shipping fee's on your desired shipping method. The fee then must be
included in your items price. Also insurance of any item is now at an
additional cost. We only insure if you request it, and the cost will need
to be also added into the items prices along with the shipping fees.
Express shipment can be arranged at your expense, if requested at
time of placing your order. WE SHIP WITHIN THE U. S. ONLY.
For International Shipping Fee's Please Email Before Ordering.
**ANY ITEM PAID THRU PAYPAL'S SECURE ONLINE
PAYMENT SERVICE IS USUALLY SENT OUT THE NEXT
BUSINESS DAY, ONCE WE RECEIVE NOTIFICATION FROM
PAYPAL OF THE PAYMENT MADE TO OUR ACCOUNT,
of course if over the week-end or a Holiday, then the next business
day available.***
Note as you browse the description of the item, this is WHERE any
shipping fee's are noted for that item, if required. ONLY Limited
items have the Free Shipping Included. Please read the items description
completely. This is where the item's shipping fee will be included, at the
very bottom of the description of the item.....At the present time we are
offering FREE U.S. Shipping, and we send item ordered thru U.S. Postal
Service, regular mail. We do not insure, that would be added ONLY if
YOU Requested it and added the cost of insurance to the items price
when making your payment. Items are sold "as is", and no Refund nor
Exchange is offered on any item.
**PayPal is the fastest method of payment as well as delivery of item
to you.**
Question: Concerning the Carleton Sheets Real Estate Course You Have
in your Catalog's Inventory: Are you associated with Carleton Sheet's and
if not Why do you have the course?
Answer: No we are not associated with the Business of The Carleton
Sheets Company. We have the course in our inventory, for sale, which
was a private purchase by us, three years ago from the Carleton Sheets
TV Program...We bought the set as individual course titles and have over
$600 invested in the total purchase. We do not need the course any
longer, and chose to list it in inventory for sale, with a trememdous
savings compared to the purchase of it new, to our customers that
might be interested in real estate purchasing information. That is
why we got the course, it is informative in that area, is still as good
as new, and could be of great use to someone else for learning the No
Money Down Real Estate Purchase that Carleton Sheets teaches.....
It's a great set, and a greater savings....
Question: Can you help me sell my ... or would you be interested in
purchasing my ...or would you sell my .....for me ?
Answer:
This service is NO LONGER OFFERED** Due to the time consuming
tasks, and extra responsibility in offering the consignment option, we
being a one person, wearing the hat of many various department
managements, plus taking care of customer inquiries, and sales, we just
simply don't have the time to point in the direction of consignment
items. ***
As to our interest in purchasing your items.....We are always interested
in collectibles and antiques, out of our interest and love of old things is
what brought about the creation of our site...
**We will post on our website in this page of FAQ, any desire to buy items.
**Bookmark our site and return time to time to see if we are seeking items
to purchase for our online catalog's inventory.**
We are glad to receive email inquiries concerning our inventory, any
questions about our site, or related to our site and we very much so like
receiving orders for items which are placed in our catalog. We are glad
to put those items ON HOLD for the 7 day period to allow time to
receive payment for the item purchased thru our catalogs orderform..
But it is a great disappointment, and alot of extra work for nothing,
when orders are placed, with no intention of purchasing the item to
begin with, and false email addresses given, of which is our only way to
contact our customers.
We are honest and sincere people, who have real products that we want to offer for sale
in our online catalog, and we desire that everyone who comes to our website enjoys the
visit, possibly finds something of interest, and places an order from us. That's what our
site is about! Please be considerate of others, no matter what website you browse upon, realize the time and the work it took for that site to get to the place of going online, and
if you like what they have, and truely want what they offer, then by all means that's what they are there for is to acquire customers, friends, and some....a living. Order if you
please, or browse on to the next site of your choosing to shop around. Be as considerate
and honest, as you would in an actual store.
Everyone always hears of the problems that consumers have with different products or websites, or company's,..and sometimes we hear from the other end of the story,
the business itself....we work hard to provide customers a nice and safe internet shopping experience, a fast response to all their inquiries and speedy as can be after receipt of
payment OF their ordered item, and a clear understanding of what we offer and it's only
fair to expect that the responses we receive are likewise honest, sincere and correct....
The internet is awesome, fun, informative, and available to thousands of people both consumers and business....I personally love shopping online, and do most all my
shopping with company's I have dealt with for years through the mail, now online.
I personally use my credit card online, with no fear of doing so, and have ordered products from several websites that I have never dealt with before, with no problems, except
ONE, and that was an internet service provider....When I go shopping and I send an
order for items, its for real, I expect to receive those items in a few days time, and I
always have.....
Collectible Treasures is not set up to receive credit card purchases personally, so the time frame between ordering, receiving payment thur the mail, and then being able to send the item out to the customer is a bit more, than a credit card purchase would take, but we will receive by US Postal mail U.S.money orders, U.S. cashier checks and even personal
checks...We are eager to get items ordered out to the customer as soon as possible, and are
as eager to hear from our customers upon receipt of that item to them. We now require
all payments to clear bank before shipping.
***UDDATE*** We have recently added the option to pay for items ordered thru
PayPal's Secure Online Payment Service. We are PayPal Verified.
We Accept PayPal
NOTE: Paying By Credit Card
MUST BE MADE THRU PAYPAL
AT: https://www.paypal.com
For PayPal Payment Instructions Click Here
Please when you shop at our site, and place an order be serious about it.........And if you
just happen to hit upon the site, dis-like it for whatever reason, feel free to email your opinions, but think how you would feel, if the site was yours, after months of hours
upon hours of work involved, and don't do anything that you wouldn't want done at
your site if you have one, and if you don't have a website, then think of something that
is really important to you that you have labored over and want to see grow and continue
to be added to, and don't do anything that you wouldn't want done to something that is
that important to you.....
The internet is big enough for all of us, and the connection to it should make us friends!
Sometimes an item listed in our online catalog will have been SOLD and will not be
available, due to our one of a kind products. We try to keep our online catalog current
and up to date, but as fast as the internet is, we sometimes do not get our catalog up to
date before we receive another order for a item which has previously sold. In this
situation, we have the right to notify any one who places a order from our online catalog, which is not available, an email informing them of such. If payment has been made thru PayPal, or sent thru U.S. mail without using the online catalog ordering form, we will
refund the purchase price made to our customer with either a U.S. money order or check whichever we decide, or PayPal payment if they have a PayPal account. Emailing prior
to ordering to verify availablitiy of an item, will ensure that an item is indeed available
and prevent disappointment to our customers.
June 1, 2002 Update for Collectible Treasures Antique and Collectibles Email Addressess...
News Update: August 13, 2002. We are asking all our customers and visitors who wish
to send us a picture attachment in email, to contact us first, before doing so.
This will ensure your photo is is viewed by us!
Note: We do not give appraisals, nor are we appraisers, so we do not give a price range
for any inquiry as to a collectible you have. We will respond and do our best to point
you in a direction for information on your collectible, if we can possibly do so, but
again, we are not appraisers and do not give value ranges for items you have that you
are seeking information on. We have our mail delete any incoming mail attachments immediately, so please do not send attachments with your inquiries, as they won't be
received unless we give specific permission to our mail client for the receiving of the attachment.
I have been asked by numerous visitors to the site, to give a value for their collectibles.
I have this answer sprinkled all over our site. I am not an Appraiser, and I cannot give
value estimates for your collectibles and antiques. I have placed on our homepages,
especially the related links page, a LINK To WHAT'S IT WORTH TO YOU.COM, a
website which gives estimates, on antiques and collectibles, and as I have investigated
the site, is really very reasonably priced. So Please my treasured visitors, and customers, check this website out if you are seeking a value, or appraisal of your collectible item. I cannot help you in this area.
Even at best, with extensive searches, and price comparison of a similar item you might
have and be seeking info in order to sell your item, or just to know what value range it
might be in, it would be good to keep in mind, that a collectible and or antique is really
valued at your asking price, and the willingness of a collector or buyer, to give that price
to you. Guide prices are just that, GUIDES Prices!
I have had some email me and want to know why I ask a certain price for a certain item
in inventory. I have here again, all over my webpages, and in our online catalog, that
we are open to OFFERS, and will consider any serious offer our customers, or visitors
might send us. We place our items, and value them according to extensive online
research of other sites, before placing them in our catalog. We know that coins will be
found in many price ranges, we have seen them.
We KNOW that some other websites may be cheaper in their asking prices than we are,
a great Many ARE HIGHER. So if you don't like a price we have placed on our items in inventory, you are free to send an OFFER for any item you are seriously interested
in buying. We will give it consideration.
That pretty much covers the general answers to our new past emails.Should you have any questions, just email we will get back with you.
We attempt to answer each email that we receive, related to our inventory, website, or us, each, individually, not auto-response, so please be patient if we do not get back with you within a 24 hour period. Sometimes our emails are quite extensive, sometimes just a small flow, but be assured we do answer all emails we receive, with questions, or comments, it just may take us a little time in doing so. Note: Alot of spam protection measures block email
from your inbox, so if you want to receive a reply from us, please add us to your address
list. See our Contact Info page for the email address.
We Accept PayPal
NOTE: Paying By Credit Card MUST BE MADE THRU PAYPAL AT:
https://www.paypal.com
For PayPal Payment Instructions Click Here
NEW EXCLUSIVE LINE of our Jack Russell Terrier Products can
now be ordered at: CT Jack Russell Family thru CafePress.com
Exclusive Photographs of Our Jack Russells in 8x10 prints..!
Hand Signed, Dated, Numbered and in a Limit of Only 500 Prints
to a Pose..! You Cannot Buy These AnyWhere Else But >> HERE..!
We hope you enjoy our site and welcome your feedback.
AntiSpam note: To avoid spam, email addresses are written within enclosures. We have removed "mail to" links from our pages. See
our Contact Info page for email address.
FAQ Coin List Related Links Main Page
© 2000 - 2007
All Rights Reserved. No Part Of This Web Site May Be Copied,
Including Images and Text Without Prior Written Consent From:
Collectible Treasures Antique and Collectibles Contact Info
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Exclusive Photographs of Our Jack Russells in 8x10 prints..! Hand Signed, Dated, numbered and in a Limit of Only 500 Prints to a Pose..!
You Cannot Buy These
AnyWhere Else But HERE..!
Diamond Eye Our Jack Russell Terrier
 Click Image To See Diamond  Main Page of Items We Have Sold, Plus Additional Pages With Links.These Items ARE NO LONGER FOR SELL, and are included for reference purposes ONLY...
 Linda Parker
P.O. Box 93
Oliver Springs, TN 37840
Of My Darling Husband
 Linda and Dale
Parker, 41 years
of marriage.
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USA