Art by Linda ParkerOnline Catalog
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Collectible Treasures Antique and Collectibles Frequently Asked Questions And UpDates
 Questions asked of Collectible Treasures Antique and
Collectibles.
Question: Where is Collectible Treasures Antique and
Collectibles location?
Answer: Collectible Treasures Antique and Collectibles
is located in our home in the beautiful State of Tennessee,
in a small town called Oliver Springs. Located within a 25
minute Drive from Knoxville, TN.
UPDATE: 2010...It has been 4 years since my husband
passed away. I am no longer in what use to be our home,
in Oliver Springs, but since we had our Oliver Springs
Post Office Box for near, or over 30 years, I have kept that.
That address is my main address where all my important
mail is still received. I live now about 5 miles from
Oliver Springs in the Oak Ridge Area of TN.
Question: How do I know that my order, should I place one
from your website will be safe and delivered to me after I pay
for my purchase?
Answer: You may rest assured that Collectible Treasures
Antique and Collectibles is a safe and reliable source to
order from. If paying for an item thru PayPal's Secure
Online Payment Service, using your Credit Card, rest
assured also, that any information you use at the time of
placing your order, other than your true name, physical
address where you wish to have your item delivered,
including Post Office Box, or Street Number and Name,
State and Zip Code is only sent to us with the email
verifying a payment made to our account. We do not
receive from PayPal any information relating to your
credit card. We request that you give us your email
address in case we need to contact you for any reason
concerning your order. Email is our main avenue of
contacting you. Your email address is not given out to
any other person nor is your name and address.
Paying by Credit Card Must Be Made at PayPal's
Secure Online Service
at: https://www.paypal.com
For PayPal Payment Instructions Click Here
You may also purchase by U.S. Postal Mail, without
notifying us, but "NOTE", that we have had many
customers that have ordered this way, and once we
received their order, had to send their request and
payment back to them, because we had already
"SOLD" the item and it was no longer available for
sale. It is much more convenient for the customer,
if they will order thru the online catalog or simply
email us their request before mailing out a payment
or paying thru PayPal, so that if that item is no longer
available, we can get right back with them and let
them know.
We have had many customer's ordering from our
"ITEMS WE HAVE SOLD" category of our online
catalog, and these items are no longer available for
sale, the listing is left in our catalog as "SOLD" for
reference and researching purposes ONLY.
Update: We took our Items We Have Sold OUT of the
ONLINE Catalog to avoid having orders come in for
these items we no longer have available. We have the
items listed with the photographs within our website
pages for research purposes, should you care to view
them. The links will be listed in our Site Map Page.
We do our best to satisfy our customers, and to give
the best customer service possible. We ship as quickly
as we can upon receipt of payment of an order.
You will always receive your order from us, and should
you order an item which is no longer available, your
payment is returned to you, immediately upon our
receipt of it. We are not out to mislead or take from
anyone. We are honest, and extremely sincere in
dealing with our visitors and customers. We want to
find a loving home for the treasures we have to
offer for sale in our online catalog.
Question: Why do you not offer a refund or exchange?
Answer: We have gone to great lengths and taken
massive amount of time to include a picture or every
item we have for sale at Collectible Treasures Antique
and Collectibles online catalog.
**WITH THE EXCEPTION OF OUR COIN'S CATAGORY**
We give detailed even lengthy descriptions of each item,
and our email address is readily available for any
questions you may have concerning any item before
purchasing. All our items at Collectible Treasures
Antique and Collectibles are used, some are one of
a kind items, some even rare, and we do not have
multiple items to do an exchange. We ONLY Refund for
items that are not as described, which we are contacted
immediately upon receipt of the item that it is not wanted,
and returned to us Postage Paid, and Insured within 3
business days of its arrival to you. Refund of
any item is subject to our inspection upon its return to
us, and must be in the same like condition as it was when
we first mailed it out to you, and in its original shipping
material.
**THERE IS NO REFUND OR EXCHANGES ON ANY OF
THE COINS WE OFFER***
Upon approval of the returned item, refund minus the
shipping and insurance fees will be sent to you by
U.S. Postal Mail, minus a Refund Fee to cover additional
expenses to us, especially if payment was thru PayPal,
as PayPal charges us a fee to receive payments, therefore
we have a refund fee of $3.00 to cover the extra handling
and expense of refunding any items purchase price.
If Payment was made thru PayPal we refund thru a PayPal
payment sent to your email address as specified,
if Payment is was in the form of a money order we make
refund to you in the form of a money order, or check,
whichever we decide upon.
We prefer to be paid by cashier check, or money orders,
or PayPal. PayPal being the fastest of the payment
methods in getting your item ordered shipped out to you.
It makes the Transaction go smoother and faster for both
of us, but personal checks are ok. This takes more
time as we must wait for the check to clear our bank
before we ship the item to you. There is a fee of $ 25.00
if the check bounces or does not clear our bank for any
reason. We cannot bear this fee ourselves.
We do not refund shipping fees, nor insurance fees, and
all items must be insured upon being sent back to us.
Any item that has been paid for by personal check is held
till clearance of check by our bank, before we ship to you.
This usually requires 10 to 15 days before shipment of the
item, once we receive your personal check and order.
All items paid by U.S. money order, U.S. cashier check
is mailed upon verification of clearance, just as with a
check clearance there is a waiting period of 10 to 15 days
for clearance thru our bank. Email contact is made upon
shipment of the item to let you know your item is on its
way to you.
**OR If Paying By PAYPAL***
ITEMS ORDERED AND PAID FOR THRU PAYPAL'S
SECURE ONLINE PAYMENT SERVICE IS USUALLY
MAILED WITHIN 3 BUSINESS DAYS, AFTER WE
RECEIVE VERIFICATION FROM PAYPAL OF A
PAYMENT MADE TO OUR ACCOUNT.
**Please Note** Any Coin purchase will be sold as is
and there will be no refund or exchange offered on
the sale of any of the coins we may eventually add
to our online catalog.
Also please know that the many, many, things to
attend to in maintaining a website, which has now
grown to close to 300 pages, plus an online
catalog which is separate, yet incorparated into
the website, links has grown to as to date 24 pages,
plus the changes of new additions, internet provider,
email address updates, processing our sweepstakes,
and continuing our monthly book reviews, all take a
tremendous amount of detailing and time, thus there
will be new things showing on our site, as we
continue to grow, continue to update our site,
and continue to add monthly book reviews,
informational pages, etc.
You may find we might have missed a link here or
there, and a boo boo! OH, MY! may show up as
we get into indepth changes of our designing.
So if you run across a page not found, or a link
that goes no where, or any problem, just email me,
our contact info is on every page, so it will not be
hard to email me. We love doing the work oursite
has entailed for us, and love what our site is about,
and we hope it shows!
Question: Why if you are a online business do you
have your pet on your site?
Answer: We wanted to place our pet on our site.
We thought it would add a little fun for our web
viewers, and most definately for us! We enjoy
our pets and love to share stories and photo's of
them with others. Instead of trying to place
games, or surveys or such, to add to our site,
we thought our pets' pages would add a little
fun and amusement for our visitors.
Question: I viewed your guestbook and it seems
you have no comments to speak of, or guests
that have viewed your site. Are you new to the web?
Answer: Our guestbook is new, and few have
taken the time to sign it as yet. Our website at
Collectible Treasures Antique and Collectibles
is fairly new. We just obtained our own domain
in Dec. of 2001.
**WE NOW ARE CELEBRATING OUR 10th YEAR
WITH OUR NEW DOMAIN AND CATALOG SITE**
It takes time, as any webmaster knows, to get a
website online, with any amount of information,
graphics, and content to it. As we have
intergrated our website with our online catalog,
we have had double the work in getting up and
online. We now have close to 300 pages within
our website, and at one time, close to 3000 items
in our online catalog. Whew.!
Question: I seen some items I liked and wanted to
put in your lay a way. I don't like the fact that you
will not refund the money that is put down on a
item if the lay a way is not completed. So I didn't
place an order from you. Why don't you refund
the money if the item is not paid out of lay a way?
Answer: This is our lay a way policy. Many other
sites that I have viewed with a lay away option
available is quite similar. If an order is placed in
lay a way, that item is placed on hold till payment
of lay a way is complete. If it is held for months,
and a purchase is not completed, then that is
months that our item is held that could have
possibly been sold to someone other than
the person who put it in lay a way. If one
places an order thru the lay a way option, it is
considered like an auction agreement, or sales
contract and is expected to be carried out to
completion of the terms. Again this is our policy,
and one we feel is most fair, in our making available
an option where a item can be purchased that is
desired for someone that cannot make the full price
of the item all at one time. We do this as a service for
our customers and as such expect the same
consideration from our customers to complete their
lay a way agreement with us.
We spell out the terms plainly, therefore there is no
misconception on our part, and with the agreement
none on our customers part. We both know this before
the order is placed on a lay a way agreement plan.
All questions concerning an item you wish to place in
lay a way with us can be answered by email before
ordering the item to be placed in lay a way. Any
additional photographs that you may wish to see can
be either emailed to you or placed for your viewing on
our website. Measurements are given of the item in
the description of it in our online catalog as well as
very detailed descriptions to the best of our
knowledge and ability to describe the item. Some
items that are hard to date, with no identifying
markings, are hard to describe fully, but here
is where the pictures of the items can be very helpful.
You see what you are considering purchasing from us.
Question: How long will it be after I place an order before
I receive my item?
Answer: This depends on how you pay for the item.
If paying by personal check, then there is the time it takes
for the check to clear my bank, usually this takes
anywhere from 10 to 15 business days before the bank
lets me know the check has cleared. Upon the checks
clearance the item is sent out, usually the same day, but
could be within 3 business days, if the bank notifys the
clearance of the check on a Friday. If paying by money
order or cashier check the item usually is shipped upon
receipt of the payment, but due to a fraudulent order
with a traveler's check, that was good enough even to
fool our bank, and cost us a loss of over $1700.00,
all payments in whatever form other than thru PayPal
will require clearance from our bank before we ship the
item out. You will receive a email notifying you of the
item's shipment the day it is shipped out by us to you.
It is very important that we have your correct email
address for contacting you concerning your order.
**UPDATE**
WE NOW MUST AWAIT CLEARANCE OF ALL PAYMENT
METHODS BEFORE WE SHIP AN ORDER OUT..
We Ship With The Lowest Method of Cost For Shipping.
We let our Postal Master Advise Us to the Best Shipping
Method. We No Longer Ship by 1st Priority Mail due to
the high cost of the shipping fee's. Should you desire
Overnight Shipment or 1st Priority Please Email for
shipping fee's on your desired shipping method.
The fee then must be included in your items price.
Also insurance of any item is now at an additional cost.
We only insure if you request it, and the cost will need
to be also added into the items prices along with the
shipping fees.
Express shipment can be arranged at your expense, if
requested at time of placing your order.
WE SHIP WITHIN THE U. S. ONLY.
For International Shipping Fee's Please Email Before
Ordering.
**ANY ITEM PAID THRU PAYPAL'S SECURE ONLINE
PAYMENT SERVICE IS USUALLY SENT OUT THE NEXT
BUSINESS DAY, ONCE WE RECEIVE NOTIFICATION
FROM PAYPAL OF THE PAYMENT MADE TO OUR
ACCOUNT, of course if over the week-end or a Holiday,
then the next business day available.***
Note as you browse the description of the item, this is
WHERE any shipping fee's are noted for that item, if
required. ONLY Limited items have the Free Shipping
Included. Please read the items description completely.
This is where the item's shipping fee will be included,
at the very bottom of the description of the item.....At
the present time we are offering FREE U.S. Shipping,
and we send item ordered thru U.S. Postal Service,
regular mail. We do not insure, that would be added
ONLY if YOU Requested it and added the cost of
insurance to the items price when making your
payment. Items are sold "as is", and no Refund nor
Exchange is offered on any item.
**PayPal is the fastest method of payment as well as
delivery of item to you.**
Question: Concerning the Carleton Sheets Real
Estate Course You Have in your Catalog's Inventory:
Are you associated with Carleton Sheet's and if not
Why do you have the course?
Answer: No we are not associated with the Business
of The Carleton Sheets Company. We have the course
in our inventory, for sale, which was a private purchase
by us, three years ago from the Carleton Sheets TV
Program...We bought the set as individual course titles
and have over $600 invested in the total purchase.
We do not need the course any longer, and chose to
list it in inventory for sale, with a trememdous
savings compared to the purchase of it new, to our
customers that might be interested in real estate
purchasing information. That is why we got the
course, it is informative in that area, is still as good
as new, and could be of great use to someone else
for learning the No Money Down Real Estate Purchase
that Carleton Sheets teaches.....
It's a great set, and a greater savings....
Question: Can you help me sell my ... or would you
be interested in purchasing my ...or would you sell
my .....for me ?
Answer:
This service is NO LONGER OFFERED** Due to the
time consuming tasks, and extra responsibility in
offering the consignment option, we being a one
person, wearing the hat of many various department
managements, plus taking care of customer inquiries,
and sales, we just simply don't have the time to
point in the direction of consignment items. ***
As to our interest in purchasing your items.....We are
always interested in collectibles and antiques, out of
our interest and love of old things is what brought
about the creation of our site...
**We will post on our website in this page of FAQ,
any desire to buy items. **Bookmark our site and
return time to time to see if we are seeking items
to purchase for our online catalog's inventory.**
We are glad to receive email inquiries concerning
our inventory, any questions about our site, or
related to our site and we very much so like
receiving orders for items which are placed in
our catalog. We are glad to put those items
ON HOLD for the 7 day period to allow time to
receive payment for the item purchased thru our
catalogs order form..
But it is a great disappointment, and alot of extra
work for nothing, when orders are placed, with no
intention of purchasing the item to begin with, and
false email addresses given, of which is our only
way to contact our customers.
We are honest and sincere people, who have real
products that we want to offer for sale in our online
catalog, and we desire that everyone who comes to
our website enjoys the visit, possibly finds something
of interest, and places an order from us. That's what
our site is about! Please be considerate of others,
no matter what website you browse upon, realize the
time and the work it took for that site to get to the
place of going online, and if you like what they have,
and truely want what they offer, then by all means
that's what they are there for is to acquire customers,
friends, and some....a living. Order if you please, or
browse on to the next site of your choosing to shop
around. Be as considerate and honest, as you would
in an actual store.
Everyone always hears of the problems that consumers
have with different products or websites, or company's,..
and sometimes we hear from the other end of the story,
the business itself....we work hard to provide customers
a nice and safe internet shopping experience, a fast
response to all their inquiries and speedy as can be
after receipt of payment OF their ordered item, and a clear understanding of what we offer and it's only fair to expect
that the responses we receive are likewise honest, sincere
and correct....
The internet is awesome, fun, informative, and available
to thousands of people both consumers and business....
I personally love shopping online, and do most all my
shopping with company's I have dealt with for years
through the mail, now online. I personally use my credit
card online, with no fear of doing so, and have ordered
products from several websites that I have never dealt
with before, with no problems, except ONE, and that was
an internet service provider....When I go shopping and I
send an order for items, its for real, I expect to receive
those items in a few days time, and I always have.....
Collectible Treasures is not set up to receive credit card
purchases personally, so the time frame between ordering,
receiving payment thur the mail, and then being able to
send the item out to the customer is a bit more, than a
credit card purchase would take, but we will receive by
US Postal mail U.S.money orders, U.S. cashier checks
and even personal checks...We are eager to get items
ordered out to the customer as soon as possible, and are
as eager to hear from our customers upon receipt of that
item to them. We now require all payments to clear bank
before shipping.
***UDDATE*** We have recently added the option to pay
for items ordered thru PayPal's Secure Online
Payment Service. We are PayPal Verified.
We Accept PayPal
NOTE: Paying By Credit Card
MUST BE MADE THRU PAYPAL
AT: https://www.paypal.com
For PayPal Payment Instructions Click Here
Please when you shop at our site, and place an order be
serious about it.........And if you just happen to hit upon
the site, dis-like it for whatever reason, feel free to email
your opinions, but think how you would feel, if the site
was yours, after months of hours upon hours of work
involved, and don't do anything that you wouldn't want
done at your site if you have one, and if you don't have
a website, then think of something that is really important
to you that you have labored over and want to see grow and
continue to be added to, and don't do anything that you
wouldn't want done to something that
is that important to you.....
The internet is big enough for all of us, and the
connection to it should make us friends!
Sometimes an item listed in our online catalog will have
been SOLD and will not be available, due to our one of a
kind products. We try to keep our online catalog current
and up to date, but as fast as the internet is, we sometimes
do not get our catalog up to date before we receive another
order for a item which has previously sold. In this
situation, we have the right to notify any one who places a
order from our online catalog, which is not available, an
email informing them of such. If payment has been made
thru PayPal, or sent thru U.S. mail without using the online
catalog ordering form, we will refund the purchase price
made to our customer with either a U.S. money order or
check whichever we decide, or PayPal payment if they
have a PayPal account. Emailing prior to ordering to
verify availablitiy of an item, will ensure that an item is
indeed available and prevent disappointment to our
customers.
June 1, 2002 Update for Collectible Treasures Antique and Collectibles Email Addressess...
News Update: August 13, 2002. We are asking all our
customers and visitors who wish to send us a picture
attachment in email, to contact us first, before doing so.
This will ensure your photo is is viewed by us!
Note: We do not give appraisals, nor are we appraisers,
so we do not give a price range for any inquiry as to a
collectible you have. We will respond and do our best
to point you in a direction for information on your
collectible, if we can possibly do so, but again, we are
not appraisers and do not give value ranges for items
you have that you are seeking information on. We have
our mail delete any incoming mail attachments
immediately, so please do not send attachments with
your inquiries, as they won't be received unless we give
specific permission to our mail client for the receiving
of the attachment.
I have been asked by numerous visitors to the site, to
give a value for their collectibles. I have this answer
sprinkled all over our site. I am not an Appraiser, and
I cannot give value estimates for your collectibles and
antiques. I have placed on our homepages, especially
the related links page, a
LINK To WHAT'S IT WORTH TO YOU.COM,
a website which gives estimates, on antiques and
collectibles, and as I have investigated the site, is really
very reasonably priced. So Please my treasured visitors,
and customers, check this website out if you are seeking
a value, or appraisal of your collectible item. I cannot
help you in this area.
Even at best, with extensive searches, and price
comparison of a similar item you might have and be
seeking info in order to sell your item, or just to know
what value range it might be in, it would be good to
keep in mind, that a collectible and or antique is really
valued at your asking price, and the willingness of a
collector or buyer, to give that price to you. Guide
prices are just that, GUIDES Prices!
I have had some email me and want to know why I ask
a certain price for a certain item in inventory. I have
here again, all over my webpages, and in our online
catalog, that we are open to OFFERS, and will consider
any serious offer our customers, or visitors might send
us. We place our items, and value them according to
extensive online research of other sites, before placing
them in our catalog. We know that coins will be
found in many price ranges, we have seen them.
We KNOW that some other websites may be cheaper in
their asking prices than we are, a great Many ARE HIGHER.
So if you don't like a price we have placed on our items in
inventory, you are free to send an OFFER for any item you
are seriously interested in buying.
We will give it consideration.
That pretty much covers the general answers to our new
past emails. Should you have any questions, just email
we will get back with you.
We attempt to answer each email that we receive, related
to our inventory, website, or us, each, individually, not
auto-response, so please be patient if we do not get back
with you within a 24 hour period. Sometimes our emails
are quite extensive, sometimes just a small flow, but be
assured we do answer all emails we receive, with
questions, or comments, it just may take us a little time
in doing so. Note: Alot of spam protection measures
block email from your inbox, so if you want to receive a
reply from us, please add us to your address list.
See our Contact Info page for the email address.
We Accept PayPal
NOTE: Paying By Credit Card MUST BE MADE THRU
PAYPAL AT: https://www.paypal.com
For PayPal Payment Instructions Click Here
NEW EXCLUSIVE LINE of our Jack Russell Terrier
Products can now be ordered at:
We hope you enjoy our site and welcome your feedback.
AntiSpam note: To avoid spam, email addresses are
written within enclosures. We have removed "mail to"
links from our pages. See our Contact Info page for
email address.
© 2000 - 2011
All Rights Reserved. No Part Of This Web Site May Be Copied,
Including Images and Text Without Prior Written Consent From:
Collectible Treasures Antique and Collectibles Contact
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Diamond Eye Our Jack Russell Terrier
 Click Image To See Diamond  Main Page of Items We Have Sold, Plus Additional Pages With Links.These Items ARE NO LONGER FOR SELL, and are included for reference purposes ONLY...
Of My Darling Husband
 Linda and Dale
Parker, 41 years
of marriage.
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USA